My little green crane arrived securely packaged and every detail is perfect. There are two things to be aware of with these crane holders: the hole can get stuff stuck in it and it will accumulate burnt residue around the hole. Both of these things are fixable.
Burnt marks will rub off when scrubbed with a damp cloth. If your incense stick wobbles around in the holder, you may need to use a toothpick or similar implement to unclog the hole. Your stick may also be too long/topheavy.
You will also need to use your own plate if you don't order one of the sets that come with one.
In my picture, the crane holds half a stick of Scentscape "Beautiful Spring"