Refund policy

Merchandise may only be returned with the prior authorization of the customer service department. The purchaser is responsible for shipping expenses and risk, i.e. proper repackaging of merchandise. Returns must be reported to the customer service department within a week of receipt of merchandise. Furthermore, the purchaser will be subject to a 20% restocking fee if merchandise is not returned in the original condition. All damages, defects, or non-compliance of good must be reported within 3 business day of receipt of merchandise.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label and Return Authorization Number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please send an email to with the information below so we may process your request for either replacement and/or credit for your order. As soon as we receive your request, we will start working on resolving your issue. We will contact you if we need additional information about your order. Please provide multiple pictures of damages or delivery discrepancies for investigation purposes. (ex product label, damage of product or quantity of shipment)

Returns and credits may take longer due to researching the best resolution for your order. Be assured, we will be in touch as soon as we finish our investigation. Replacements are normally sent asap and credits may take until we receive your order and inspect for damages. 

Customer Name *
Email *
Sales Order # *
Detailed Description of Issue *
Phone Number *
Request Issue *
• Incorrect Product Received
• Item Delivered but Damaged
• Item Delivered but Received Incorrect Quantity
• Ordered Wrong Product
• Didn't Receive Product
Email Picture Showing Damage to Product, Box with Product Label *
Email Picture of Incorrect Item/Qty Received

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



+1 (310) 320-8881
Monday – Friday: 9am – 5pm (PCT)

Nippon Kodo, Inc. 
2771 Plaza Del Amo, Ste. 805
Torrance, CA 90503